Terms & Conditions Cilli88 – Complete Platform Usage Guide

These Terms and Conditions ("Terms") govern your use of the website, platform, mobile application, and all services provided by cilli88 ("Platform"). These Terms constitute a legally binding agreement between you ("Member" or "User") and cilli88 ("Company", "we").

By accessing or using any part of the cilli88 Platform, you hereby confirm that:

• You have fully read and understood these Terms.
• You agree to be bound by all provisions contained in these Terms.
• You meet all specified eligibility requirements.
• You are playing for personal entertainment purposes and not in a professional or commercial capacity.

If you do not agree with any part of these Terms, you are advised not to use the cilli88 Platform.

To register and use the cilli88 Platform, you must meet all of the following eligibility requirements at all times:

• Age Limit: You must be at least 18 years of age. cilli88 takes child protection seriously and actively conducts age verification on all new members.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement in your jurisdiction of residence.
• Non-Employee: You are not an employee, contractor, agent, or relative of a cilli88 employee or any associated company.
• Non-Inactive Player: Your account has never been suspended or terminated by cilli88 for a breach of terms.

Each cilli88 member is only allowed to have one (1) active account at any one time. Registering multiple accounts is strictly prohibited and may result in the closure of all related accounts along with forfeiture of accumulated balances and winnings.

When registering, you agree to:

• Provide true, accurate, and up-to-date personal information including your full name, date of birth, address, and phone number.
• Update your account information whenever any changes occur.
• Keep your account password secure and do not share account access with any other party.
• Notify cilli88 immediately if you suspect your account has been accessed without authorization.

The Know Your Customer (KYC) process is mandatory for all members. Full identity verification is required before your first withdrawal of wins can be processed. Documents that may be requested include identification card, proof of address, and bank statement. All submitted documents are subject to encryption and stored securely in accordance with the cilli88 Privacy Policy.

Cilli88 accepts deposits via a range of secure, integrated payment methods including FPX, local bank transfers, Touch 'n Go eWallet, GrabPay, and other methods displayed on the Deposit page. All transactions are protected with 256-bit SSL encryption.

• Minimum Deposit: RM 10 for most payment methods.
• Currency: All transactions are processed in Malaysian Ringgit (MYR).
• Credit Time: Successful deposits are typically credited to your account within 1–5 minutes.
• Third-Party Deposit: cilli88 does not accept deposits from credit cards or accounts not in the registered member's name. Any deposit detected as coming from a third party may be returned and the account suspended for investigation.

Cilli88 is committed to processing member withdrawal winnings promptly and without unnecessary delays. Withdrawals are processed via the same method used for the deposit, or another method approved by cilli88.

• Minimum Withdrawal: RM 30 per withdrawal request.
• Processing Time: Most withdrawals are processed within 8–30 minutes on business days.
• KYC Verification: Your first withdrawal requires completed KYC verification before it can be processed.
• Daily Withdrawal Limit: Daily withdrawal limits vary by membership tier. VIP members enjoy higher limits.
• Bonus Wagering Requirements: Wins earned from bonus funds must meet the specified wagering requirements before they can be withdrawn.

Cilli88 reserves the right to hold any suspicious withdrawal for security investigation. In such cases, the member will be notified and may be asked to submit additional documents if required.

Cilli88 offers a variety of bonuses and promotions from time to time. Each promotion has its own specific terms and conditions and should be read together with these general Terms.

• Wagering Requirements: All bonuses are subject to wagering requirements as stated in the respective promotion terms. Standard wagering requirements range from 20x to 35x the bonus amount.
• Validity Period: Bonuses have an expiry date. Unused bonuses will expire automatically after the specified period.
• One Bonus at a Time: Only one active bonus is allowed at a time unless otherwise stated.
• Bonus Abuse: cilli88 reserves the right to void any bonuses and associated winnings if there is evidence of abuse, fraud, or attempts to exploit the bonus system.

All games available at cilli88 use Random Number Generator (RNG) technology that has received independent certification from internationally accredited bodies. This ensures every game outcome is completely random and cannot be manipulated by any party.

• Results of completed games are final and cannot be disputed unless there is clear evidence of a verified technical failure.
• In the event of a technical failure during a game, cilli88 reserves the right to void the relevant round and return the wagered amount to the member's account.
• The RTP (Return to Player) value for each slot game is displayed in the respective game information.
• Minimum and maximum betting limits for each game are as displayed within that game's interface.

Cilli88 members are strictly prohibited from engaging in any of the following activities on or in connection with the Platform:

• Fraud and Manipulation: Any form of fraud, collusion between players, use of automated software (bots), or attempts to exploit bugs or vulnerabilities in the gaming system.
• Money Laundering: Using the cilli88 Platform to transfer or conceal funds obtained from illegal activities.
• Account Misuse: Sharing accounts, selling accounts, or registering on behalf of another person.
• Cyber Attack: Any attempt to hack, disrupt, or compromise cilli88's systems, servers, or infrastructure.
• Harmful Content: Uploading or distributing any content that is illegal, harmful, defamatory, or infringes on third-party rights.

Cilli88 reserves the right to suspend or terminate any member's account at any time for reasonable cause, including but not limited to:

• Breach of any provision within these Terms.
• Confirmation that the member does not meet the specified eligibility requirements.
• Suspicious activity potentially involving fraud or money laundering.
• Failure to provide the requested KYC documents within the specified timeframe.
• Upon request by a regulatory authority or law enforcement.

Members may also close their own account at any time by contacting the cilli88 support team. Any valid balance in the account will be returned upon completion of the verification process, subject to the relevant conditions.

To the extent permitted by applicable law, cilli88 shall not be liable for any indirect, incidental, special, or consequential losses or damages arising from the use of the Platform, including but not limited to:

• Financial losses arising from gambling activity on the Platform.
• Service disruptions caused by factors beyond cilli88's control, including internet connection outages, third-party service failures, or natural disasters.
• Any decisions made by a member based on information found on the Platform.

Cilli88 provides this Platform "as is" and makes no guarantee that the Platform will operate without interruption or error at all times. However, we are committed to resolving any technical issues as quickly as possible.

Cilli88 cares about the well-being of every member. Gambling should be enjoyed purely as entertainment and not as a means to generate income or resolve financial difficulties.

Cilli88 provides the following self-control tools, accessible directly through your account:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to control your spending.
• Loss Limit: Cap the amount you can lose within a period of your choosing.
• Play Time Limit: Set reminders or time limits for your gaming sessions.
• Self-Pause: Use the temporary account pause feature, from 24 hours up to 6 months, if you need a break.
• Permanent Self-Exclusion: Sign up for permanent self-exclusion if you believe gambling is having a negative impact on your life.

For more information on responsible gaming and support resources, please visit Responsible Gaming us.

Cilli88 reserves the right to amend, update, or replace any part of these Terms at any time without prior notice. Changes take effect immediately upon being posted to the Platform.

It is the member's responsibility to review these Terms periodically. Continued use of the Platform following any changes will be considered acceptance of the updated terms.

• Applicable Law: These Terms are governed by the laws of the jurisdiction in which cilli88 is registered and operates.
• Dispute Resolution: Any dispute arising from or relating to these Terms shall first be resolved through good-faith negotiation before any legal action is taken.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed and will not affect the validity of the remaining provisions.